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Support Services
IT OnDemand SB
Designed
for small businesses with up to 25 users, IT OnDemand is a packaged solution targeted
to small business' needs. Features include server maintenance services, antivirus
protection management, helpdesk services, software update
services, workstation maintenance services, and backup services based on
your business’s requirements. CCS created plans that
provide on call support with guaranteed response times, antivirus subscriptions, and
create a stable budget for your support and maintenance needs. Pricing
starts as low as $130.00 per month.
IT OnDemand
Designed for larger businesses with a variety of hardware &
software configurations.
IT OnDemand is an integrated solution
that adapts with your business as it grows. Features include server maintenance services,
antivirus protection, helpdesk services, scheduled onsite visits, software update
services, workstation maintenance services, emergency onsite visits, and backup services
based on your business’s requirements. CCS can customize a plan to meet your needs that
provides on call support with guaranteed response times, antivirus subscriptions, and
creates a stable budget for all your maintenance needs, providing a level of
support at a price that is much lower than in house solutions.
Network Management:
CCS offers packages that includes 24/7 monitoring of critical network
equipment, as well as maintenance of the routers, switches, VPNs and
other hardware related to keeping information moving between users
and between sites. We determine
when equipment must be rebooted, or replaced, when a router
needs a patch or an updated operating system image,
and when a new switch needs to be added to
a network. Services provided also include corrective and preventive measures to
make the managed network run "better", including working with the internet provider when there
is an outage or performance issue, or quickly resetting a site to site
VPN when it goes down.
Server Management: CCS offers a flat fee
pricing model, providing the following: 24/7 server
monitoring, diagnostic, and troubleshooting; server preventative
maintenance; server patch management; service pack installation;
server security management; backup and email management and
administration; and an escalation process to CCS onsite support
division, internal IT staffs, or outsourced site support staffs.
Server crash restoration service can be purchased for an additional
cost of 250.00 per server per year
Workstation Management: CCS
offers a flat fee pricing model, providing the following:
diagnostic and troubleshooting support; preventative maintenance;
management of automatic updates; service pack installation, Windows
Defender software installation & updates management, antivirus
software(3rd party software installed); and an escalation
process to CCS onsite support division, internal IT staffs, or
outsourced site support staffs.
User
Support:
CCS offers 2 options for user support option 1 is an unlimited
support option and option 2 is a per incident pricing. Either option
provides access to a live IT support professional via telephone or
e-mail up to 12 hours per day. Our staff will work with your
employees to resolve all types of issues, and can remotely connect
to their desktop to solve problems directly. When problems require
local hands on support, there is an escalation process to CCS onsite
support division, internal IT staffs, or outsourced site support
staffs. Support coverage can be increased for additional fees.
Please call to inquire.
Option 1:CCS offers a flat fee pricing model,
providing unlimited support for end users
Option 2:
CCS offers a flat rate per incident charge, starting
at $35.00 per incident, with discounts based on monthly minimum
guarantees.
Virtual CIO
Effective Information Systems (IS) are key to your organization's
success.
Our virtual CIO(Cheif Information Officer) service provides
industry leading IT consulting for architecture design, application and
platform selection, security policy design, and expert level problem
resolution, as well as IT project management. If you have good mid-level
IT staff or use our IT OnDemand Services and are looking for a way to
add broad industry experience for 1/10th the cost of a base level CIO,
this service is for you. Pricing starts at $1,000.00 per month
Service Highlights
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Strategic guidance
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Systems analysis and service architecture design
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Security analysis and system hardening
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Platform and software recommendation and configuration support
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Expert troubleshooting and support
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Policy analysis and management
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IT project management and tracking
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Executive technology liaison
IT HOURLY
Designed to provide you with a reduced rate preset pricing schedule and guaranteed
response times.
CCS will supply support as requested by client. Support services are
supplied on a per hour basis. Call for details
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